Expertise Specialist Industries
Insights
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Technologies Involved:
PYTHON
Area Of Work: Generative AI
Project Description

Accusaga, a leading e-commerce company needed to enhance customer support and streamline survey sharing and sales data management. With a strong market presence, they sought an AI-driven solution to reduce response time, improve user interactions, and support multilingual engagement. To address this, Oodles implemented a conversational AI chatbot integrated with NLP, adaptive learning, and cloud-backed data management.
Scope Of Work

The client sought or addressed the need for an AI-powered chatbot and web portal to automate support, enhance engagement, and centralize survey and sales data. The project covered AI-driven customer service automation, NLP for accurate responses, multilingual interaction, and cloud-based storage for secure data handling. Seamless integration across web, mobile, and voice platforms ensured accessibility and efficiency.
Our Solution

Oodles developed a robust conversational AI and data management system tailored to the client’s needs.

1. Implementation Approach:

NLP and ML

Multilingual Capability: Supported over 20 languages, enabling the chatbot to serve

Omnichannel Integration

Cloud Storage Backend

2. Features Delivered:

NLP Frameworks: SpaCy, TensorFlow, and Dialogflow

Large Language Models (LLMs): Integrated with advanced LLMs such as ChatGPT

Vector Databases: Utilized Vector DB for efficient data retrieval

Backend Integration: Node.js and Python for API development

Frontend Frameworks: React.js and Vue.js for a responsive chatbot UI

Cloud Platforms: AWS and Google Cloud

3. Impact:

The chatbot significantly reduced response time and increased customer engagement by automating repetitive tasks. The multilingual support boosted the client’s global reach, while personalized recommendations improved user satisfaction. The web portal streamlined survey sharing, enhancing operational efficiency. This solution improved scalability and showcased Accusaga’s capacity for innovation in Generative AI and data-driven automation.

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